At PS5’s launch, we introduced a brand new feature, Game Help, so players can quickly and easily get help during their gameplay – without accidentally running into spoilers they might find elsewhere. The feature is supported in PS5 games like Astro’s Playroom, Maquette, Oddworld: Soulstorm, and Ratchet & Clank: Rift Apart which just launched today, just to name a few.
Many of you may be curious about how the feature came to life, so we wanted to share some insights about this PlayStation Plus* member benefit that’s available for supported games.
Also, check out this Game Help video demonstration from Ratchet & Clank: Rift Apart.
How Game Help got started
During PS5 development, our research found that the majority of players told us they seek out help for their games. Almost half get stuck in a game on a weekly basis, and more than half said they encounter spoilers when they seek out help for a game, or spend too much time searching for the tip they are looking for.
This feedback really resonated with us, so we went to work to create a feature for players that provides them with an easy way to get hints on the specific parts of the game they are playing, without spoilers or spending a lot of time searching for tips on the internet. We worked closely with game developers to create this feature, and also incorporated key feedback from our user testing research. It’s great to see this feature implemented in supported games, to quickly provide hints to players directly from the PS5 console, so they can spend more time playing.
Use Game Help to help Clank through a tricky puzzle
What players are using Game Help for
We’re seeing a lot of players seeking hints on puzzles. We tend to see more engagement with Game Help for games that include a lot of puzzles throughout, like Astro’s Playroom and Maquette.
We also see players seeking help when they get lost in a game, so videos that guide players where to go are very popular. Also, if they take a break for a couple of days in between their game play sessions, they may check Game Help when resuming their game session to get re